If you are dissatisfied with any aspect of the services you have received at Birmingham Housing, we are very sorry that you have a complaint.
In case you made a complaint verbally and to fully understand your complaint in details, please also make it in writings to complaints@birminghamhousingservices.uk.
Within three days, we will acknowledge and respond to your complaint.
Within 15 days, will update you with what is happening with your complaint.
The first thing we'll do is to identify which area of our services your complaint relates to and establish the facts of the issue from your complaints and our records. We will then attempt to resolve the complaint to your satisfaction.
If you are not OK with the outcome of the investigation into your complaint and we cannot resolve the complaint and eight weeks have passed since the date we received your complaint, you can take your complaint to The Property Ombudsman Services.
The Property Ombudsman Services LimitedMilford House43-55 Milford StreetSalisburyWiltshireSP1 2BP
01722 333306
www.tpos.co.uk