Complaint procedure

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If you are  dissatisfied with any aspect of the services you have received at Birmingham Housing, we are very sorry  that you have a complaint. 

In case you made a complaint verbally and to fully understand  your complaint in details, please also make it  in writings to

Within three days, we will acknowledge and respond to   your complaint.

Within 15 days, will update you with what is happening with your complaint.

The first thing we'll do is to identify which area  of our services your complaint relates to  and establish the facts of  the issue from your complaints and our records. We will then attempt to resolve  the complaint  to  your satisfaction.


If you are not OK with  the outcome of the investigation into your complaint and we cannot resolve  the complaint  and  eight weeks have passed since the date we received your complaint, you can take your complaint to  The Property Ombudsman Services.

The Property Ombudsman Services Limited
Milford House
43-55 Milford Street

01722 333306