Privacy Policy

Effective 10 August , 2022.

Birmingham Housing is committed to respecting your privacy and protecting your personal data. This policy together with the Terms (herein below defined) and any other documents referred to, sets out the basis on which any personal data Birmingham Housing collects from you, or that you provide to Birmingham Housing, or that Birmingham Housing receives from other sources will be protected by Birmingham Housing.

Please read the following carefully to understand Birmingham Housing's views and practices regarding your personal data and how we will treat it. Your use of web site means that you accept, and agree to abide by, all the policies in this privacy policy, which supplements the terms of website use (the "Terms"). Unless otherwise defined herein, the definitions set out within the Terms shall apply to this privacy policy.

Birmingham Housing may collect and process the following data about you:

Information you give to Birmingham Housing. You may give Birmingham Housing information about you by filling in forms on the web site ( , or by corresponding with Birmingham Housing by phone, e-mail or otherwise.

The information that you may provide to Birmingham Housing may include your name, address, e-mail address and phone number, personal description and photograph and any information you may provide to Birmingham Housing in respect of the property you are listing at Birmingham Housing website .

Information Birmingham Housing may collect about you

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time).

products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call the customer service number.


Birmingham Housing web site uses cookies to distinguish you from other users of website. This helps us provide you with a good experience when you browse the web site and also allows our service to improve.

Users' Personal data

Birmingham Housing uses the personal data information held about you in the following ways:

You acknowledge, consent and agree that Birmingham Housing may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims asserted against Birmingham Housing; (b) to comply with legal requirements; (c) to enforce and administer its agreements with users, such as the Terms, ( (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of Birmingham Housing, its users or members of the public. Birmingham Housing will use reasonable efforts to notify users about law enforcement requests for their data unless prohibited by law or by the government request, or if doing so would be futile or ineffective.

Where Birmingham Housing Stores your Personal Data

All information you provide to Birmingham Housing is stored on secure servers. Where Birmingham Housing has given you (or where you have chosen) a password which enables you to access certain parts of the web site, you are responsible for keeping this password confidential and you should reset it often. To reset your email address or password you have to provide your account current email and password.

Birmingham Housing asks you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the web site; any transmission is at your own risk. Once Birmingham Housing has received your information, it will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

The web site, from time to time, contain links to and from the websites of Birmingham Housing's partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Birmingham Housing does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to Birmingham Housing Privacy Policy

Any changes Birmingham Housing may make to the privacy policy in the future will be posted on this page and you will see a notice in the front page. Please check back frequently to see any updates or changes to the privacy policy.

Removing your profile and content

Once logged in, you can remove your account, profile and all your property listings.


Any question, comment or requests regarding this privacy policy are welcomed and should be addressed to